ReachOut launch new online service to assist young people with mental health

ReachOut Australia, the digital mental health service for young Australians and their parents, today launched a brand new platform providing a one-stop-shop for young people to connect to personalised support when they need it most.

ReachOut Australia CEO Jono Nicholas was joined by Federal Health Minister Greg Hunt and Telstra CEO Andrew Penn to unveil the mobile-first platform, which was co-designed with 174 young people.

Nicholas said the new platform connects young people to free, anytime help – and focuses on prevention, self-help and early intervention.

“The new service is designed for and with young people to ensure they can access timely, evidence-based support and guidance,” he said.

“We know that a staggering one in four young Australians are experiencing a mental health difficulty, and around two thirds of those who need help, aren’t getting it.

“ provides free, anonymous anytime help without the need for a Medicare card – and smashes through barriers to accessing services – from cost, transport, and waiting times, to anonymity and of course stigma.

Nicholas said the because the service was provided online it had unlimited capacity to help younger Australians.

“As a purely digital service, ReachOut’s capacity to help is unlimited – no young person will be turned away or asked to wait, ever.”

The new website features added info-graphics and multimedia content, is built for viewing on mobile platforms, features improved navigation and a series of additional apps and resources.

ReachOut is currently accessed by 1.58 million people every year and the new platform aims to reach an additional one million people over the next three years.

Nicholas encouraged parents and friends to consider referring people to the service when they are struggling with different issues.

“If you are, or you know a young person who is struggling with an everyday issue or tough time, then check out,” Nicholas said.

“The most common concern among young people is coping with stress, but there are many other things that ReachOut can help with.”


Telstra CEO Andrew Penn congratulated the organisation on the development of their additional services.

“Twenty years ago, ReachOut launched the world’s first online mental health service for young people. Today their reach and impact will be amplified through this mobile-first, intuitive and ground-breaking new platform.” Penn said.

Source: Media Release

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